Last updated: 25 September 2026 These Terms & Conditions apply to purchases made through the K9 Bridle website, operated by Canine HQ Pty Ltd TA K9 Bridle (“K9 Bridle”, “we”, “us”). If you have a question about an order, contact us at info@k9bridleold.allwebworks.in.
Products and suitability
We aim to describe and photograph our products accurately. Please read the product information and sizing guidance before ordering. You are responsible for selecting a size suitable for your dog and for checking the fit before use. We may recommend the best size options but we cannot guarantee that our recommendation is 100% accurate. 100% accuracy can only be gained when the product is fitted. We are happy to exchange sizes if you pay the postage costs for us to send a new size out. Any returns has to be in a resale and clean order and not chewed of damaged.
Always use the product as directed, a walking aid, supervise your dog as appropriate, and inspect the product for wear or damage before each use. Stop using it if it becomes damaged. No dog product is chew-proof, and K9 Bridle products should not be left with a dog as a chew toy.
Orders and payment
Prices and any applicable delivery charges will be shown at checkout before you place your order. We accept the payment methods displayed at checkout.
After you place an order, we will send an order confirmation to the email address you provide. If we cannot fulfil an order, we will contact you and arrange a refund for the unavailable item.
Delivery
We deliver via Australia Post to all of Australia and NZ. Dispatch usually happened within 2 business days from order. If there is a problem with delivery, contact us at info@k9bridleold.allwebworks.in so we can help resolve it.
30-Day Money Back Guarantee
If the product is not right for you, you may request a return under our 30-Day Money Back Guarantee within 30 days of delivery. You may carefully try it on your dog to check the fit.
For a refund under this voluntary guarantee, the product must be returned clean, complete and suitable for resale. A product that has been chewed, torn, heavily soiled, altered, destroyed or otherwise damaged after delivery is not eligible under this guarantee.
Email info@k9bridleold.allwebworks.in with your order number within the 30-day period, and we will provide return instructions. Customers must pay the return postage, and refunds do not include the original postage related costs. We will assess the returned product and process an eligible refund to the original payment method.
Faulty products and consumer rights
Our 30-Day Money Back Guarantee is in addition to your rights under the Australian Consumer Law. Its time limit and resale-condition requirement do not limit any rights you may have if a product is faulty.
If you believe your product has a problem, email info@k9bridleold.allwebworks.in with your order number and a description of the issue. We will assess the matter and provide the remedy required by law. You do not need to return a faulty product in resale condition to exercise your Australian Consumer Law rights.
Website content
The text, images, branding and other content on this website belong to K9 Bridle or are used with permission. You may use the website to browse and purchase products, but you must not reproduce its content for commercial purposes without our permission.
Changes to these terms
We may update these Terms & Conditions from time to time. The terms displayed when you place your order apply to that purchase, subject to your rights under Australian law.